Minimum Qualifications

Experience / Knowledge / Skills:

• Five (5) years of healthcare experience working in a clinical setting and five (5) years of management experience

• Demonstrated ability to communicate effectively (verbal and written) with all levels of staff

• Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.

Principal Accountabilities

• Monitors and directs patient care activities ensuring the highest quality care is delivered.

• Directs clinical and non-clinical personnel.

• Reviews and approves new hires, establishes controls and standards for performance appraisals.

• Identifies staffing needs of the department and provides for accordingly.

• Remains available, accessible and visible to staff.

• Recognizes staff’s achievements and accomplishments and provides ongoing feedback on performance.

• Establishes scope of service, goals and develops department strategic plan for; stays up-to-date on new developments in the field and incorporates such in the scope of services; reviews departmental policies, procedures, and systems; complies with all applicable regulatory requirements and standards; conducts appropriate department promotional activities and participates in hospital marketing activities.

• Assures that revenue, expenses, contribution margin and FTE’s meet or exceed budget; prepares and submits budget and related reports.

• Forecasts and accurately projects expenses.

• Takes corrective action to address negative variances.

• Identifies and proposes capital budget items appropriately.

• Runs projects for the CEO/COO; handles analysis on budgetary issues.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

MHHS culture & behaviors:

1. Transparency in communication

Proof points:

• Town Halls every other week led by CEO + C-Suite
• Daily MH Communication emails including operational updates + benefits + culture showcase/kudos
• MHNOW – internal communication platform that every employee has access to comment on and upload stories/comments/pictures, etc.

1. Creating healthy communities (internal + external)

Proof points:

• Wellness initiatives for employees:
• Wellness team (MH employed), available to all departments/areas
• Headspace accounts (free)
• Childcare assistance
• Mental Health day
• Employee assistance fund (PIC)
• MH Community Benefit organization
• School clinics, dental van, wellness programs/food donations in communities
• THRIVE program – partnership with community organizations to provide job training bridge to FT career

1. Culture of collaboration, community, caring, like a family
2. Proof points:

• Partners in Caring
• Employee organization providing support & encouragement
• Managing employee fund
• You Got Caught Caring program
• Hometown Healing: employee volunteerism across the community
• Our own examples either from within our department or in the areas we support J

More COVID specific proof points:

• Cost savings to avoid wide-spread layoffs: leader pay cuts
• Expanding Employee Health team to assist employees with COVID and other health related questions
• Free antibody test for employees
• Ensuring ample PPE supply for employees
• +Wellness initiatives
• Public education about COVID + resource centers & community-specific outreach