Sr. Control Specialist

at USA Medical Staff (view profile)
Location BOSTON, Massachusetts
Date Posted September 14, 2020
Category Administration
Job Type Full Time


Salary range - $60,000 - 80,000.



Bachelors Degree required

Project management skills highly preferable

Healthcare experience highly preferable



Great communicator - all levels of the organization

Understanding of a COSO framework

Coaching managers to write descriptive policy & procedure


Why This Role is Important to Us

This position supports CCA in implementing and enhancing a COSO Internal Control Integrated Framework. The position reports to the CAP Program Manager, within the Internal Audit function. The primary functions of this position are to:

  • Provide education and guidance to management on control development, maintenance, enhancement, documentation, and monitoring. This position is not responsible for design of controls, but will provide consultative guidance on control and monitoring development and prioritization.
  • Review controls documentation and provide feedback to management on control enhancements, including gaps in controls and monitoring.
  • Facilitate control discussions between departments and vendors, as needed
  • Develop, implement, maintain, and provide education on CCA’s controls database
  • Develop controls tracking and reporting metrics and dashboards for department and CCA leadership
  • Project manage defined controls development and writing activities with deadlines
  • Provide consultative expertise to management on the concepts of the COSO Framework with regard to monitoring activities to achieve operations, reporting, and compliance objectives.
  • Provide support to Internal Audit, External Audit, Risk Assessment, Monitoring, and CAP Management programs

What You'll Be Doing

  • Outreach management areas to provide guidance on control documentation planning
  • Develop and provide education to management on developing controls, recognizing existing controls, and documenting written controls and associated monitoring controls
  • Develop, improve, and use tools to create efficiencies and standardization of the process
  • Review written controls for minimum requirements for a control description, clarity, inclusion of mix of controls to reduce risk (preventive, detective; manual, automated; IT, IT-dependent; frequency; monitoring), and identify controls gaps (initial review level rather than audit level) and provide consultative feedback to management for improvement
  • Take lead on facilitating discussions between management areas and management and vendors to foster collaboration on establishing and documenting interdependent controls and monitoring
  • Communicate with management on need to operationalize controls, and for management to self-identify control gaps and address
  • Make recommendations to CAP Program Manager for priorities of management controls areas including areas that may be under or over controlled and communicate issues and risks that may arise
  • Develop, maintain, and enhance written documentation (e.g., Standard Operating Procedures, training materials, checklists) on CCA controls expectations
  • Using CCA’s Governance, Risk, and Compliance (GRC) tool, implement CCA’s Controls Database
  • Maintain and enhance CCA’s Controls Database
  • Independently project manage controls development or enhancement activities and set achievable deadlines for management
  • Track and provide progress metrics and dashboards pertaining controls documentation efforts as directed
  • Work closely with CAP Program Manager, Internal Auditors, and Audit Specialist to support management control improvement initiatives following internal and external audit activities
  • Work closely with CAP Program Manager and all members of the department to improve overall quality and value of services provided, build knowledge of risks, and communicate on workloads

What We're Looking For

  • B.A. or B.S. degree from accredited institution or equivalent experience required
  • 3+ years’ work experience in controls development, COSO programs, or auditing is preferred.
  • 2+ years’ work experience in health care preferred.
  • Project management skills strongly preferred.
  • Demonstrated written, verbal and interpersonal communication skills, including ability to interact with all levels of managements, co-workers, and internal/external partners.
  • Advanced technical skills (MS Excel) preferred.
  • Strong working knowledge of COSO Internal Controls Integrated Framework
  • Strong written, verbal, listening, presentation, and communication skills – having the ability to understand and communicate appropriately to the targeted audience.
  • Strong analytical skills – having the ability to identify an issue, conduct an analysis to determine business impact (including gap analyses), troubleshoot and identify solutions.
  • Strong project management skills - having the ability to effectively manage multiple priorities simultaneously by maintaining established timeframes, adhering to work plans and communicating changes effectively.
  • Ability to influence team members and business owners to resolve issues in a timely manner.
  • Diplomatic and negotiation skills and understanding of needs of internal and external partners.
  • Ability to work independently and with minimal supervision.
  • Self-directed with proven initiation, prioritization, a time management skills.
  • Strategic thinking and planning for Programs assigned to this position - ability to troubleshoot, initiate and develop new solutions to problems, to identify new opportunities; and have organizational perspective to see how the pieces fit and reflect that perspective in day-to-day decisions.
  • Ability to present information clearly in meetings and to communicate with team members and senior leadership.
  • Excellent interpersonal skills in order to communicate and work with staff of all skill and experience levels.
  • Strong computer knowledge (MS Office)
  • Experience in writing policies, procedures, Standard Operating Procedures (SOPs), controls, and other documents.
  • Attention to detail.
  • Position requires constant operation of a computer and other office equipment (i.e., copy machine, Polycom equipment, and computer printer)
  • Must be able to remain in a stationary position 50 percent of the time
  • Must be able to travel locally to CCA/CCC offices via public transportation and/or personal vehicle, as needed
  • Must be able to effectively communicate with colleagues, internal customers and vendors
  • Minimal travel may be required

Candidates must answer these questions to complete their application.

Company Culture & Perks

Commonwealth Care Alliance is a rapidly growing nonprofit organization providing integrated health care and social support services to people with complex medical needs. Our patients are seniors and persons with disabilities covered under Medicaid or both Medicaid and Medicare. Our innovative care model is nationally recognized for its effectiveness in improving health outcomes for these vulnerable populations.

Our unique care model is empowering for our employees as well as our members. Whether you are a clinical or administrative professional, all of us at Commonwealth Care Alliance receive the satisfaction of knowing our work truly makes a difference. We enjoy a company culture of passionate advocacy in a supportive work environment with opportunities for growth and learning, competitive salaries, and a generous and comprehensive benefit package.



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